Refund & Cancellation Policy
This policy explains how cancellations, rescheduling, and refunds are handled for CAUNELLE Business Services bookings.
1. Cancelling Your Appointment
- Payment is required before an order is submitted. Card and Apple Pay payments are processed through Stripe Checkout. An order is not submitted to CAUNELLE until Stripe confirms successful payment.
- Appointments cancelled more than 48 hours before the scheduled time are eligible for a full refund.
- Appointments cancelled within 48 hours of the scheduled time may be subject to a cancellation fee of up to 25% of the service price.
- No-shows without prior notice are not eligible for a refund.
2. Rescheduling
You may reschedule your appointment at no charge if you notify us at least 24 hours in advance, subject to availability. Contact info@caunelleshop.com or call 617-251-7816 to reschedule.
3. Refunds After Work Has Begun
Once CAUNELLE has begun research, sourcing, or consulting work for your booked service, that work is no longer eligible for a full refund. A partial refund may be issued at CAUNELLE's discretion based on work completed.
4. Service Outcomes
Refunds are not issued based on business outcomes (such as marketplace approval, product sales, supplier terms, or profit) since CAUNELLE does not guarantee these outcomes. Refunds relate to whether the agreed research, sourcing, or consulting deliverable was provided.
5. How Refunds Are Processed
Approved refunds for Stripe payments are issued through Stripe to the original payment method. The time for funds to appear depends on the card issuer or payment method and may take several business days.
6. Requesting a Refund or Cancellation
To request a cancellation or refund, contact us with your confirmation number:
- Email: info@caunelleshop.com
- Phone: 617-251-7816